Privacy Policy – How lodi291 ph
Protects Your Personal Data

1. Information We Collect

When you register with or use lodi291 ph, we collect personal information across several categories depending on the features you use and the stage of your account journey.

Registration and identity data: Full name, date of birth, nationality, gender, residential address, email address, and mobile phone number. This is the core information needed to create and verify a lodi291 ph account.

Verification documents: Government-issued identification such as a Philippine passport, driver's licence, SSS/GSIS ID, or postal ID. Bank statements, payment-method screenshots, or utility bills may also be requested to confirm address, source of funds, or payment ownership.

Payment and transaction data: GCash wallet numbers, Maya account details, bank account numbers, card details processed through payment gateways, and transaction amounts in PHP. lodi291 ph does not store full card numbers — card processing is handled by PCI-DSS compliant payment providers.

Gaming and account activity: Bet history, game session data, deposit and withdrawal records, promotional claims, login timestamps, and platform preferences associated with your lodi291 ph account.

Communications data: Messages sent to support, responses from the team, live chat transcripts, and feedback submitted through the platform.

Technical and device data: IP address, device type, browser, operating system, screen resolution, network provider, and general geographic location. This data is collected automatically when you access lodi291 ph.

2. How We Use Your Data

lodi291 ph uses your personal information to run the platform, keep accounts secure, meet obligations, and improve the overall experience for Filipino players. Specific purposes include:

• Opening and maintaining your lodi291 ph account and verifying eligibility.
• Processing deposits and withdrawals in PHP through your chosen payment channels.
• Detecting, preventing, and investigating fraud, money laundering, or unauthorised access.
• Conducting age, identity, and source-of-funds verification as required.
• Settling sports bets, resolving game rounds, and handling disputed transactions.
• Sending account-related notifications — verification status, transaction confirmations, security alerts, and policy updates.
• Administering promotions, loyalty rewards, and the Refer a Friend programme.
• Supporting responsible gaming — applying limits, reviewing activity patterns, and providing self-exclusion tools.
• Improving platform performance, resolving technical errors, and planning new features.
• Complying with applicable laws, regulatory requirements, and instructions from authorised bodies.

3. Legal Basis for Processing Your Data

Every time lodi291 ph processes personal information, there is a lawful basis for doing so. The table below summarises the main processing activities and their corresponding basis.

4. Cookies and Device Data

lodi291 ph uses cookies and similar technologies to keep sessions active, remember preferences, maintain security tokens, and understand how the platform is used. These fall into four categories:

• Essential cookies: Required for the platform to function. Without these, features like login sessions, bet slip management, and deposits would not work.
• Security cookies: Used to detect suspicious activity, manage authentication tokens, and protect your lodi291 ph account from unauthorised access.
• Performance cookies: Help identify slow-loading pages, error patterns, and features that may need improvement. Data is aggregated and not used to identify individuals.
• Preference cookies: Remember your display settings, language preference, and previously selected payment channels so you don't have to reconfigure them every visit.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain features of lodi291 ph but will not prevent you from placing bets or accessing your account.

5. Data Sharing and Disclosure

lodi291 ph does not sell your personal information. We share it only in specific, limited circumstances:

• Payment processors and e-wallet providers: GCash, Maya, GrabPay, and bank partners receive transaction data needed to complete deposits and withdrawals. These providers operate under their own privacy policies.
• Identity verification services: Third-party providers may receive submitted identification documents to assist with KYC (Know Your Customer) checks on behalf of lodi291 ph.
• Game and content suppliers: Casino game studios and virtual sports providers may receive a session token or anonymised player identifier to load game content within the lodi291 ph platform.
• Regulatory and law-enforcement authorities: Where required by applicable Philippine law, court order, or gaming regulation, lodi291 ph may disclose relevant account or transaction information.
• Fraud prevention and security services: Anonymised or pseudonymised data may be shared with industry-standard fraud-prevention tools to identify risks across the gaming sector.
• Business transfers: In the event of a merger, acquisition, or restructuring, account information may form part of the transferred assets. Members would be notified of any significant change in data controller.

Any third party receiving data from lodi291 ph for operational purposes is expected to handle it securely and use it only for the stated purpose.

6. Data Retention

Personal data collected by lodi291 ph is kept for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required by law.

Active account data is retained for the duration of the membership. After an account is closed, certain records — including identity documents, transaction logs, and bet history — may be retained for a further period to comply with anti-money laundering rules, gaming regulations, tax requirements, and dispute resolution obligations.

Data that is no longer required and has no ongoing legal basis is securely deleted or anonymised. Anonymised datasets may be retained for statistical and platform-improvement purposes without limit, as they can no longer be linked to any individual.

7. Security Measures

lodi291 ph applies technical and organisational security measures proportionate to the sensitivity of the data held and the risks involved in online gaming operations. Key measures include:

• SSL/TLS encryption for all data in transit between your device and lodi291 ph servers.
• Encrypted storage of passwords using industry-standard hashing algorithms — no plaintext passwords are stored.
• Role-based access controls limiting which staff can view different categories of account data.
• Automated monitoring for unusual login patterns, suspicious transactions, and mass-access attempts.
• Regular security reviews of platform code, payment integrations, and server configurations.
• Secure deletion or physical destruction of hard-copy identification documents after processing.

Despite these measures, no internet transmission is completely risk-free. Members should also protect their own accounts by using a strong, unique password, enabling any two-step verification option offered by lodi291 ph, and avoiding shared or public devices when logging in.

8. Your Privacy Rights

As a registered member of lodi291 ph, you hold the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data held about you on lodi291 ph.
• Right to rectification: Ask us to correct inaccurate or incomplete personal information linked to your account.
• Right to erasure: Request deletion of personal data where there is no ongoing legal or operational reason for lodi291 ph to retain it.
• Right to restriction: Ask us to limit processing of your data in certain circumstances — for example, while an inaccuracy is being resolved.
• Right to object: Object to processing based on legitimate interests, including profiling related to gaming-behaviour analysis.
• Right to withdraw consent: Where processing is based on your consent (for example, promotional emails), you may withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, contact support@lodi291ph.net with your registered name, account reference, and the specific request. lodi291 ph will respond within a reasonable timeframe and may need to verify your identity before actioning the request.

9. Marketing and Promotional Communications

lodi291 ph may send promotional messages — bonus offers, event notifications, new game announcements, and loyalty updates — to members who have opted in to receive them. These are sent by email, SMS, or push notification depending on your account preferences and device.

You can opt out of marketing communications at any time by updating your notification preferences within the account settings, clicking the unsubscribe link in an email, or contacting the support team directly. Opting out of promotions does not affect transactional messages about your account, security, or pending verifications.

lodi291 ph does not share your contact details with third-party advertisers or affiliate marketing networks for their own promotional use.

10. Children and Minors

lodi291 ph is strictly a platform for adults aged 21 and above in accordance with Philippine gaming rules. We do not knowingly collect personal data from minors. The registration process includes an age declaration, and verification documents are required when eligibility is unclear.

If you believe a minor has accessed or created an account on lodi291 ph, please notify the support team immediately. Any confirmed minor account will be closed, associated data will be deleted, and any funds will be handled appropriately after verification of ownership.

11. Third-Party Services and External Links

The lodi291 ph platform integrates with third-party payment providers, identity verification services, and game suppliers. While these providers are expected to maintain appropriate data-protection standards, lodi291 ph is not responsible for the privacy practices of independently operated services.

The platform does not include links to external websites for general browsing. All functionality on lodi291 ph is contained within the platform itself. If you receive a message or encounter a page that appears to be from lodi291 ph but directs you to an unfamiliar external website, treat it as suspicious and report it to the support team.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect new services, changes in applicable law, or improvements to how lodi291 ph manages data. The effective date shown at the top of the page will be updated whenever a revision is published.

For material changes — ones that significantly affect your rights or how your data is used — lodi291 ph may notify registered members through the platform or via email. For minor clarifications or structural edits, only the date will change.

Your continued use of lodi291 ph after a policy update means you accept the revised terms. If you disagree with a material change, you may request account closure by contacting support.

13. Contact, Complaints, and Data Inquiries

For all privacy-related matters — access requests, correction requests, deletion, objections, or concerns about how lodi291 ph has handled your personal data — contact the team using the details below:

Email: support@lodi291ph.net
Available: 24 hours a day, 7 days a week

Please include your registered name, account reference, and a clear description of your inquiry. lodi291 ph will acknowledge receipt and work toward a timely resolution. Complex data-subject requests may take longer when they involve multiple data sources or require identity confirmation.

If your concern is not resolved to your satisfaction after engaging with the lodi291 ph support team, you may have the right to escalate to a relevant data protection or gaming authority in the Philippines.